1. Information We Collect

Depending on how you interact with our website and services, we may collect the following information.

A. Personal Information

When you place an order, create an account, contact us, subscribe to updates, or otherwise interact with us, we may collect:

• Full name
• Email address
• Mobile or telephone number
• Billing address
• Shipping and delivery address
• Order details and purchase history
• Delivery and tracking information
• Information provided when contacting customer support
• Information provided through WhatsApp, email, telephone, social media, or other communication channels
• Information submitted through forms on our website
• Information required to process eligible cancellations, refunds, returns, replacements, or customer-service requests

B. Payment Information

Payments made through our website may be processed by third-party payment gateways and payment service providers.

We may receive information necessary to confirm and reconcile a transaction, such as payment status, transaction reference, payment method, and transaction amount.

Payment credentials such as complete card numbers, banking passwords, PINs, or OTPs are generally processed directly by the relevant payment service provider and should not be shared with HastKala Jaipur through email, WhatsApp, telephone, or social media.

Third-party payment providers may process payment information according to their own terms and privacy policies.

C. Automatically Collected Information

When you visit our website, certain information may be collected automatically, including:

• IP address
• Browser type and version
• Device type
• Operating system
• Pages visited
• Products viewed
• Time spent on pages
• Referring website or source
• Website interaction and usage information
• Cookies and similar technologies

This information helps us understand how visitors use our website, improve website performance, maintain security, and provide a better shopping experience.

2. How We Use Your Information

We may use the information we collect for purposes including:

• Processing and fulfilling your orders
• Confirming payments
• Arranging shipping and delivery
• Providing shipment tracking information
• Communicating with you regarding your order
• Responding to customer-service enquiries
• Processing eligible cancellations, refunds, returns, and replacements
• Verifying and investigating customer claims
• Preventing fraud, misuse, and unauthorised transactions
• Maintaining the security of our website
• Improving our website, products, and services
• Understanding customer preferences and website usage
• Measuring advertising and marketing performance
• Sending promotional communications where permitted
• Managing customer relationships
• Maintaining business, accounting, and transaction records
• Complying with applicable legal and regulatory requirements
• Protecting our legal rights and resolving disputes

3. Sharing of Information

We do not sell or rent your personal information.

However, we may share relevant information with trusted third parties where reasonably necessary to operate our business, fulfil orders, provide services, or comply with applicable law.

These may include:

Payment Service Providers

Information necessary to process and verify payments may be shared with payment gateways and payment service providers.

Shipping and Logistics Partners

We may provide your name, phone number, delivery address, order details, and other necessary information to courier and logistics partners so that your order can be delivered and tracked.

Website and Technology Providers

We may use third-party providers for e-commerce functionality, website hosting, technology, analytics, customer support, security, and related services.

Marketing and Advertising Providers

Where applicable, we may use third-party advertising, analytics, and marketing services to understand website activity, measure advertising performance, and provide relevant marketing or advertising.

Professional Service Providers

Where reasonably necessary, information may be shared with accountants, legal advisers, consultants, insurers, or other professional advisers.

Government Authorities and Legal Requirements

We may disclose information where required or permitted by applicable law, legal process, court order, governmental request, fraud investigation, or where necessary to protect the rights, property, or safety of HastKala Jaipur, our customers, or others.

Third-party service providers may process information according to their own privacy policies and applicable legal obligations.

4. Shopify and Other Third-Party Services

Our online store uses third-party e-commerce, technology, payment, shipping, tracking, analytics, advertising, and communication services to operate our business.

These third-party providers may process personal information as necessary to provide their services to us and to you.

Their handling of information may also be governed by their respective privacy policies and terms.

5. WhatsApp and Customer Communications

If you contact HastKala Jaipur through WhatsApp, telephone, email, social media, or another communication channel, we may process the information you provide to us for purposes including:

• Customer support
• Order enquiries
• Cancellation requests
• Delivery coordination
• Return or replacement requests
• Refund-related communication
• Complaint resolution
• Other services requested by you

Please do not send complete card numbers, passwords, OTPs, banking credentials, or other highly sensitive information to us through WhatsApp, email, social media, or telephone.

6. Cookies and Tracking Technologies

Our website may use cookies, pixels, tags, and similar technologies to:

• Keep products in your shopping cart
• Remember preferences
• Maintain website functionality
• Understand website traffic
• Measure advertising performance
• Improve website functionality and user experience
• Provide relevant marketing or advertising

Some third-party services used on our website may also use cookies or similar technologies.

You may be able to manage or disable certain cookies through your browser or device settings. However, disabling certain cookies may affect the functionality of some parts of our website.

7. Marketing Communications

We may use your contact information to send order-related communications, service messages, and, where permitted, promotional communications.

Essential communications relating to your order, payment, delivery, account, refund, or customer-service request may still be sent where necessary to provide the requested service.

You may opt out of promotional email communications by using the unsubscribe option provided in the communication or by contacting us.

8. Data Security

We take reasonable technical and organisational measures to protect personal information against unauthorised access, misuse, loss, alteration, or disclosure.

However, no website, electronic transmission, or storage system can be guaranteed to be completely secure.

Customers should also take reasonable precautions when using the internet and should never share passwords, OTPs, banking credentials, or sensitive payment information with us.

9. Data Retention

We retain personal information for as long as reasonably necessary for purposes including:

• Fulfilling orders
• Providing customer support
• Maintaining transaction and accounting records
• Processing refunds and resolving disputes
• Preventing fraud and misuse
• Complying with legal, tax, and regulatory obligations
• Protecting our legal rights

When information is no longer reasonably required, it may be securely deleted, anonymised, or otherwise disposed of in accordance with applicable requirements.

10. Your Privacy Rights

Subject to applicable law, you may have the right to:

• Request access to personal information we hold about you
• Request correction of inaccurate or incomplete information
• Request deletion of information where legally permissible
• Request information about how your personal information is being used
• Opt out of promotional communications

Some information may need to be retained where required for legal, accounting, tax, fraud-prevention, transaction, or dispute-resolution purposes.

To make a privacy-related request, please contact us using the details provided below.

11. Third-Party Links

Our website may contain links to third-party websites, applications, social media platforms, or services.

We are not responsible for the privacy practices, content, security, or policies of third-party websites or services.

We recommend reviewing the privacy policy of any third-party website or service you visit or use.

12. Children’s Privacy

Our website is not intended to knowingly collect personal information from children.

We do not knowingly collect personal information from individuals under the age applicable under relevant law without appropriate authorisation.

If you believe that a child has provided personal information to us, please contact us so that we can review the matter and take appropriate action.

13. International Customers and Transfers

If you purchase from HastKala Jaipur from outside India, your information may be processed by service providers located in India or other countries as necessary to process payments, fulfil orders, arrange international shipping, provide customer support, operate our website, and provide related services.

Where required, such information will be handled in accordance with applicable law.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, website, technology, services, or applicable legal requirements.

We encourage you to review this page periodically.

15. Contact Us

If you have any questions, requests, or concerns regarding this Privacy Policy or your personal information, please contact us:

HastKala Jaipur

WhatsApp / Phone: +91 8005560031

Email: hastkalabluepottery@gmail.com

Address:

HastKala Jaipur

Amer Road, Opposite Carpet Mahal,

Near Dushera Kothi, Mode, Govind Nagar,

Jaipur, Rajasthan – 302002, India