1. Order Processing

Orders are generally processed within 1–3 business days after successful payment confirmation.

Orders may take longer to process during:

• Festivals and peak seasons.
• High-demand periods.
• Product launches.
• Bulk orders.
• Custom or made-to-order requirements.
• Situations involving artisan production timelines.

Orders are generally not processed on Sundays and public holidays.

Processing time and delivery time are separate. The processing period is the time required to prepare your order before dispatch.

2. Shipping Charges

Shipping charges are calculated at checkout based on applicable factors including delivery location, order weight, dimensions and the shipping service selected.

Where a free-shipping offer is applicable, the offer will be subject to the terms displayed on the website at the time of purchase.

3. Estimated Delivery Timelines

For domestic orders within India, delivery generally takes approximately:

• 3–7 business days for most serviceable locations.
• 5–10 business days for remote or difficult-to-service locations.

These are estimates and are not guaranteed delivery dates.

Delivery may take longer due to courier delays, weather conditions, festivals, peak-season volumes, strikes, operational disruptions, natural events, incorrect customer information or circumstances beyond our reasonable control.

4. Tracking

Once your order is dispatched, tracking details may be shared through the contact information provided at checkout.

Customers are responsible for monitoring their shipment and remaining available to receive the parcel.

5. Customer Responsibility for Delivery Information

Customers must carefully verify all information before completing payment.

The customer is solely responsible for providing accurate:

• Full name.
• Mobile number.
• Email address.
• House/flat/shop number.
• Street and locality.
• City.
• State.
• PIN/ZIP code.
• Any additional delivery instructions required for successful delivery.

HastKala Jaipur will not be responsible for delivery failure, delay, RTO or additional costs caused by incorrect, incomplete or inaccurate information supplied by the customer.

6. Failed Delivery / RTO

If delivery fails because the customer:

• Provides an incorrect or incomplete address;
• Provides an incorrect or unreachable phone number;
• Provides incorrect delivery information;
• Refuses to accept the parcel;
• Fails to collect the parcel;
• Is unavailable despite delivery attempts;
• Does not cooperate with the courier for delivery;

the parcel may be returned to HastKala Jaipur.

Such shipment will be treated as a customer-attributable RTO/failed delivery.

If re-shipping is requested and possible, the customer may be required to pay the applicable re-shipping charges before the parcel is dispatched again.

If a refund is otherwise applicable, HastKala Jaipur may deduct actual and non-recoverable costs incurred for the shipment, including original shipping charges, RTO/return shipping charges, packaging charges and other directly incurred logistics costs, before processing the eligible refund.

7. Delivery at Security / Reception / Designated Location

Where the customer provides instructions to leave the parcel with a security desk, reception, neighbour, building management, office reception or another authorised person/location, delivery to that designated person or location may be treated as successful delivery.

Customers should provide such instructions only where they are confident that the parcel can be safely received.

8. Damaged Parcels

Customers are strongly advised to inspect the package at the time of delivery.

For fragile or breakable products, an uninterrupted unboxing video is mandatory for damage claims, as described in our Return & Exchange Policy.

Please do not discard the original packaging until your claim has been resolved.

9. Lost or Transit-Damaged Shipments

If a shipment appears to be lost or damaged during transit, please contact us promptly.

We may coordinate with the courier partner and request photographs, videos, packaging information, tracking information or other evidence necessary to investigate the matter.

Resolution will be subject to verification and the applicable Return & Exchange Policy.

10. International Shipping

We offer international shipping to selected serviceable destinations.

International shipping timelines vary depending on the destination, courier service, customs clearance and other factors.

International shipments may take 7–15 business days or longer depending on the destination and circumstances beyond our control.

International customers are responsible for any applicable:

• Customs duties.
• Import taxes.
• VAT/GST or equivalent taxes.
• Customs clearance charges.
• Destination-country fees.
• Other charges imposed by the destination country or courier.

These charges are generally not included in the product price unless expressly stated at checkout.

Customs clearance delays are outside HastKala Jaipur’s control.

11. Delivery Delays

HastKala Jaipur is not responsible for delays caused by:

• Courier operations.
• Weather.
• Festivals or peak-season demand.
• Customs clearance.
• Incorrect customer information.
• Natural disasters.
• Strikes or operational disruptions.
• Government restrictions.
• Other circumstances beyond our reasonable control.

A delay in delivery does not automatically constitute a basis for cancellation or refund.

12. Contact

For shipping-related queries:

WhatsApp / Phone: +91 8005560031

Email: hastkalabluepottery@gmail.com

Please keep your Order ID available when contacting us.