1. Order Processing Time

• All orders are processed within 1–3 business days after payment confirmation.
  
• Orders are not processed on Sundays or public holidays.
  
• In case of high demand or custom orders, processing time may be slightly longer.
  

2. Shipping Charges

• Shipping charges are calculated at checkout based on your location and order value.
  
• We may offer free shipping on selected products or promotional offers.
  
• Any applicable shipping fee will be clearly displayed before payment.
  

3. Delivery Time

Estimated delivery timelines:

• Within India: 3–7 business days
• Remote areas: 5–10 business days
  

Delivery time may vary due to:

• Courier delays
• Weather conditions
• Festivals or peak seasons
  

4. Order Tracking

• Once your order is shipped, you will receive a tracking ID via email or SMS.
• You can track your order through the courier partner’s website.
  

5. Shipping Partners

We work with trusted courier services to ensure safe and timely delivery of your products.

6. Delivery Issues

• If your order is delayed, lost, or damaged during transit, please contact us within 48 hours of delivery.
• For damaged items, we may request photos or videos for verification.
  

7. Incorrect Address

• Please ensure your shipping details are correct at checkout.
• We are not responsible for delays or non-delivery due to incorrect address details provided by the customer.
  

8. Failed Delivery Attempts

• If the courier is unable to deliver after multiple attempts, the package may be returned to us.
• Re-shipping charges may apply in such cases.
  

9. International Shipping (If Applicable)

• Currently, we may or may not offer international shipping. (Update based on your store)
• International orders may take 7–15 business days or more.
• Customers are responsible for any customs duties or taxes.
  

10. Contact Us

For any shipping-related queries, feel free to contact us:

📧 Email: contact@hastkalajaipur.com
📞 Phone: +91 8005560031